Frequently Asked Questions

What is your telephone number?
08 9445 7133

What is your fax number?
08 9445 7199

What is your ABN?
59 820 977 485

What is your mailing address?
PO Box 1115 OSBORNE PARK DC, WA, 6916

Are you the same as Abacus Calculators?
No. We have no affiliation with Abacus Calculators and are two different companies.

What are your opening hours?
Our office is open Mon – Fri from 8.00am-4.30pm Western Australian standard time. Our Teacher Shop is also open on Saturday from 9am – 12noon Western Australian standard time. For all queries, please contact our office on 08 9445 7133 during these business hours, or alternatively you may leave a message and we will get back to you ASAP.

Please note WA public holidays may vary from those in the Eastern States. We are not open on any observed Western Australian public holidays, however you may still leave a message and we will contact you ASAP.

You may still place orders online, via email or fax 24/7 365 days of the year.

Does it matter what Internet Browser I use?
Our website supports all current browsers and platforms including mobile. You can check if your browser is current by going to https://www.whatismybrowser.com/

How do I register an account online?
You can register an account at any time by clicking on Login/Register at the top of our website. If you require a School account please contact our friendly staff on 08 9445 7133 and we will set up your account for you.

What is the difference between a Guest account, Normal account and a School account?
A guest account can order items and pay via credit card with shipping. Guest accounts are ineligable for backorders and they will be removed from your order.
A normal account (for teachers, parents etc) is restricted to normal shipping and payment options (credit card) and can have items backordered that will be supplied freight free when they are available .
School accounts (official ABN required at time of setup) can choose to pay by 30 day account by supplying an official school order number and can have items backordered that will be supplied freight free when they are available .

Can individual teachers have access to the School account for ordering?
Yes, the School account can set sub accounts for their teachers to be able to order via purchase order and be delivered to the school. This can be set up under the My Account option at the top of the site after logging in. Then you can choose Manage users and add your teachers or purchasing officers there.

I have forgotten my password?
Click on the Login/Register tab at the top of the homepage. From here you can select the “Forgot your password?” link and you will be guided through a process to recover your password.

How do I search for Products?
To find the product that you are looking for, enter a short description of the product into the ‘Search’ bar at the top of the website and press ‘ENTER’. You can also search for an item from our catalogue by typing in its code. Please note that if the item has a letter before the code (such as M1B001 or L6C050) remove the first letter when searching for the item (i.e. M1B001 becomes 1B001 and L6C050 becomes 6C050).

Products have been categorised in multiple ways to allow you to customise and refine your searches to find the product that best suits your needs.

What are the delivery and handling charges?
Freight charges are based on the value of your order.

Australian Customers - please use the rates below:

Order Value (ex GST)

Freight (ex GST)

Less than $100

$11.00

$100 - $199

$18.00

$200 - $399

$26.00

$400 - $699

$45.00

More then $700

$55.00

Storage Frames/ Trolleys

$150.00

These charges may vary if you have ordered large and/or heavy items or if you require delivery to a remote or offshore location. Please call our friendly customer service staff on 08 9445 7133 if you require further clarification.

Overseas Customers - please contact us for a quote. Alternatively, freight will be charged at cost.

How long will it take for my order to arrive?
This depends on where you are located. As a rule of thumb we say between 5-10 working days for orders sent via Australia Post. All orders are posted from our Perth warehouse and are usually dispatched on the same or next day that you place your order.

We will send you a tracking number once your order is shipped via your email that you placed the order from. You can track your order using this number by entering it at www.auspost.com.au\track

We also offer EXPRESS POST services. Please contact our friendly Customer Service staff on 08 9445 7133 if you need further information on our delivery options. 

Will you deliver our order during the holidays?
No. Unless you give us instructions to send an order during the school holidays, Abacus will not post any orders while schools are closed. Orders will usually be held in our warehouse and then sent during the first week of the new term. The reason for this is because Australia Post often returns parcels if there is no one at the school to sign for the order. During the holidays teachers may wish to have orders posted to their home address, however upfront payment for these orders is required.

Can I collect my order?
Yes (for School accounts only). Please select click and collect at time of checkout when placing your order. All orders can be collected from our Osborne Park warehouse located at 49 Guthrie Street OSBORNE PARK, WA, 6017. Our warehouse operating hours are Mon-Fri 8.00am – 4.30pm and Sat 9am-12noon. We will contact you when your order is ready to collect.

What are your opening hours for your warehouse?
We restrict access to our warehouse to school personnel only and we are not open to the general public.
 Teachers can visit our warehouse Mon-Fri 8.00am – 4.30pm and Sat 9am-12noon at 49 Guthrie Street OSBORNE PARK, WA, 6017.

We have a large range of our products available for teachers to purchase in store; however some of the items may not be available. Please contact our Customer Service staff on 08 9445 7133 to check if an item is available to purchase in store.

Can I pay on account in your warehouse?
Yes. You can purchase items on behalf of your school in our warehouse in Osborne Park, but we do require an official school order form in order to do so. Please speak with your school’s Account staff in order to obtain this.

Do all your prices exclude GST and do I we have to pay the GST if we are ordering for a school?
Yes. All the prices on our website and in our catalogue are GST exclusive, this includes our freight costs. Schools are required to pay for the GST when paying an invoice, however you may use the invoice we provide with your order to claim this GST back. Schools, child care facilities, other educational institutions, and most registered businesses will receive a 100% refund of any GST paid when they lodge their GST returns. Please see your school’s Account staff for more information about claiming your GST.

GST is calculated at a rate of 10% so simply add 10% to the total of your order to determine the grand total. GST is clearly stated in your shopping cart.

Do I have to register an account to place an online order?
You can use our guest checkout and not register an account but you will have to enter your details each time you checkout. If you register an account you can save your details and save time each time you place an order. School accounts (set up over the phone) can choose to pay for their orders via purchase order (30 day account).

We also send out special deals to our registered customers from time to time.

How do I go about placing an order on your website?
You can simply find the items you wish to purchase and add them to your cart. Then you can checkout and enter your details and payment.

How else can I order from Abacus Educational Suppliers?
Email your order
Alternatively you can email us your order to [email protected]. Please remember to include the school/address you would like the order to be sent to, your school order number/payment information and your full name and contact details along with the code/short description for the products that you want to order.

You can also scan-and-email any order forms through, just remember to include the information mentioned above.

- Fax your order

You can also fax an order through to 08 9445 7199 (please don’t confuse this number with our telephone number).

- Place your order with our Sales Representative

Sales Representatives are available for schools in the Perth metro region (and some country regions). They are able to provide you with face-to-face service and are specially trained to assist you with your educational resource requirements. If you are super nice to them, they can also arrange to personally deliver your orders ASAP. Please contact our office on 08 9445 7133 to arrange an appointment with our Sales staff for your school/centre.

- Order Forms

You can use our order form to place your order http://www.abacused.com.au/forms/ or you can use your own or your school’s order form. We don’t mind what order form you use as long as it has your school’s address, contact details and of course the code/short description of the products you are after. You can either fax or email your order form to us, but please only choose one method and only send it through once as our system will not detect duplicate orders, even if you use the same order numbers.

Unfortunately, we do not take any orders over the phone as we require a paper trail for each order. However, if you are having difficulty placing your order in any of the above methods, please contact our friendly staff on 08 9445 7133 and we will be more than happy to guide you through the process. 

Is there any difference between placing orders online and placing them by fax or email?
No. All pricing, terms and conditions are the same whichever method you choose. Purchasing online simply makes it quicker and easier.

What methods of payment do you accept?
Schools accounts are entitled to 30-day account payments. We will simply send an invoice with your order, and you have 30 days from the date on the invoice to pay the total of the order (including GST) listed at the bottom of your invoice. If you need an extension on your account please contact our Accounts staff on 08 9445 7133.

You may pay for your orders with any of the following methods:

  • Credit Card – We accept Visa and Mastercard. You enter this at time of checkout and can choose to save it for easier checkout next time. All credit card information is not held by Abacus Educational Suppliers and is all handled via our secure online payment gateway hosted by eWAY. eWAY is PCI DSS (Payment Card Industry Data Security Standard) compliant.
  • School Accounts - Customers who hold accounts with Abacus can charge their account in the checkout process. You will be asked for a school Purchase Order number to charge your account. These accounts can be set up by contacting our friendly staff on 08 9445 7133.

For any further information about your account or payments please contact our Accounts Officer Neetu on 08 9445 7133 or at [email protected]

What credit cards do you accept?
We accept Visa and MasterCard.

What is a Purchase Order number? And where do I get it from?
The Purchase Order number is an official number which your school’s Account staff will assign to an order which also assists them when paying for the order. This number may be required for your school accounts purposes when placing an order on your school account, however is not necessary from our end. To get more information about Purchase Order numbers please see your school’s Account staff.

How do I attach my voucher to my order?
You can enter any special voucher numbers in the discount codes box in your shopping cart and then selecting apply coupon.

What is a backorder and when will my order arrive if it was put on a backorder?
Any items which are temporarily out of stock will automatically be placed on backorder (if you have created an account at checkout), unless otherwise directed. These items will be noted on your Invoice and will be despatched to you as soon as they become available. We will not charge freight on any backorders. You may contact our friendly Customer Service staff on 08 9455 7133 to obtain more information on the delivery of your backorder.

I have lost my connection to the Internet or closed the website by accident. Have I lost my order?
Carts are saved for 30 minutes if you have not registered an account and logged in. If you have logged in then your cart will remain and we will send you emails to remind you that your cart can still be accessed.

I have completed my order online, how do I know the order has been received?
You will receive emails from our website updating you to the status of your order.

I have submitted an order online and would now like to change the order, can I do this?
Please contact one of our friendly staff on 08 9445 7133 or [email protected] and we can change your order for you.

Do you send out goods on APPRO?
No. Unfortunately, because we are not a large publishing house, we are unable to provide goods on APPRO. If you are a teacher located in Perth, you are more than welcome to view our product range in our Teacher Shop or make an appointment with our Sales Representatives. We endeavour to provide you with the most accurate product information that we possibly can, so if you require more information about any of our products please contact our friendly staff on 08 9445 7133.

I need to return an item. What do I do?
All items being returned MUST have a Return Authorisation form included. Orders returned to Abacus without a Return Authorisation will NOT be accepted, even if your school account has not been paid yet. To obtain a Return Authorisation, please contact our customer service staff on 08 9445 7133. You must quote the invoice number for the item you want to return. Our staff members will advise you of the details on how to return your order.

Please choose carefully as Abacus is under no obligation to provide refunds where you have changed your mind or made a wrong selection. We recommend you carefully preview any orders before proceeding with your order.

 

 

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